For Prepaid Orders:

The customer has the right to cancel the order immediately (within 1 hour of the order ) after he/she has placed and paid for the order online using CC/DC or Net Banking or Wallets. The prepaid order shipped cannot be canceled under any circumstances. For canceled order refund amount will be credited to sasroy.in wallet. The reader can use that amount in his/her next order and redeem it. If a customer has done a guest checkout without logging in he/she will get a coupon code of the same refund value.

For COD Orders:

The customer can cancel their COD order anytime before or during tele-verification. Once the customer confirms the COD order with tele-verification, it can not be withdrawn under any circumstances. Further COD orders cannot be processed to an address if any COD order has been returned from that address due to unavailability/denial of acceptance of the shipment.

Return Policy:

Books / Magazines can be replaced only if there is any such issue i.e. the page-missing or wrong book is delivered other than the ordered one. You need to submit a complaint within 2 working days after receiving the shipment. You need to send the defective copy to us via Registered Parcel. We will send a replacement copy after receiving the defective copy.